Our service ops team had received server status alerts at approximately 10:30 AM PDT and began immediately working towards restoring a partial service outage affecting the following areas:
- Logging into director.bloyal.com only (not the numbered variations based on different server clusters)
- API communications to/from api.bloyal.com (not any of the numbered variations)
- For a smaller selection of clients who use the above URLs, some POS service interruptions
If using RMS and experiencing delays or freezing, please temporarily disable bLoyal as follows in order to resume posting transactions:
View Customer => Close the customer info/search window => click the Disable bLoyal button
We sincerely apologize for the partial outage and will follow up on this announcement and separately once service has been fully restored.