We became aware of a general Microsoft Azure DNS outage affecting all bLoyal services on 4/1/21 as of approximately 2:35 PM PDT. Our services are hosted on Azure which has a 99.8% uptime average. Microsoft has repaired the situation and is actively investigating the root cause. You may monitor the latest status updates at one of the following addresses:
https://status2.azure.com - Alternate Azure Status page
As of approximately 3:12 PM PDT, our services came back online. The following we believe is the final update from Microsoft:
DNS issue impacting multiple Microsoft services - Mitigated (Tracking ID GVY5-TZZ)
Summary of Impact: Between approximately 21:30 UTC and 22:30 UTC on 01 Apr 2021, customers may have experienced intermittent issues accessing Microsoft services, including Azure, Dynamics, and Xbox Live.
Preliminary Root Cause: We are continuing to investigate the underlying cause for the DNS outage but we have observed that Microsoft DNS servers saw a spike in DNS traffic.
Mitigation: Microsoft engaged resilient DNS capabilities to absorb the spike in DNS traffic.
Next Steps: We apologize for the impact caused by this outage. We are continuing to investigate to establish the root cause and additional preliminary details will be published in the next 24 hours. Stay informed about Azure service issues by creating custom service health alerts: https://aka.ms/ash-videos for video tutorials and https://aka.ms/ash-alerts for how-to documentation.