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  1. MySupport | bLoyal
  2. Announcements & FAQs
  3. Support Ticket FAQs

Support Ticket FAQs

  • bLoyal Support SLA
  • Checking the status of your requests
  • HELP! It's My First Time at MySupport
  • How do I log in to the support portal?
  • It's after hours and I need help...
  • Managing Support Incidents via Email
  • What Are Tier 3 Escalations and How Are They Managed?
  • Can I see tickets other team members have created?
  • Changing your support portal password
  • How can I get help?
  • How do I Subscribe to a Suport Center Forum?
  • I sent an email but didn't get an automated reply with a ticket.
  • Submitting a ticket via the portal
  • Why a Separate Ticket per Item?
  • Why does the support portal password have so many rules?
  • Why is my request closed?
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