Why a Separate Ticket per Item?

In order to help us provide you with the best possible support, we ask that you create a separate ticket for each issue that you may be experiencing or each question that you have.

As you can imagine, putting several items in one ticket can easily result in us missing something, resulting in you not getting what you need in a timely fashion. For this reason, if you submit multiple items in one request we may create additional tickets for each item. This also helps you and us both know what has been resolved and what is still outstanding.

By keeping different items on different tickets we can also assign them to the most appropriate team members here at bLoyal as needed - often different types of tickets are worked on by different team members.

Thus, if we create another ticket for you it is likely in order to offer you better and more efficient support.