Announcements & FAQs

Announcements

• ★ Coronavirus Response
• bLoyal's GDPR Statement
• Windows XP and Windows POS-Ready Are Not Supported by bLoyal [Updated]
• Important Announcement: bLoyal RMS Integration and PCI Compliance

Billing Questions

• ★ How to Update Your Billing Information
• Does it cost to read the forums?
• How to create a NEW Billing Account

Common Support Items

• ★ Director Basics
• ★ Help, my bLoyal Service is down! What do I do!?
• Is Internet Explorer suddenly giving you a security warning?
• Running Director from Internet Explorer 11
• Proxy Troubleshooting for Connectors
• Troubleshooting Connectivity

See all 13 articles

Release Information

• ★ 2020-Q1 Release - Service Bulletin
• ★ Dinerware Connector Release Notes
• ★ RMH Connector Release Notes
• 2019-Q2 Release - Service Bulletin [Updated]
• 2019-Q1 Release - Service Bulletin
• Director Schema Changes for the 2019-Q1 Release

See all 9 articles

Support Ticket FAQs

• ★ Checking the status of your requests
• ★ HELP! It's My First Time at the Support Center
• ★ How do I log in to the support portal?
• ★ It's after hours and I need help...
• ★ Managing Support Incidents via Email
• Can I see tickets other team members have created?

See all 15 articles