Announcements & FAQs

Announcements

• ★ Upcoming ShipCompliant Maintenance: 4/25/19
• bLoyal's GDPR Statement
• Windows XP and Windows POS-Ready Are Not Supported by bLoyal [Updated]
• Important Announcement: bLoyal RMS Integration and PCI Compliance

Billing Questions

• ★ How to Update Your Billing Information
• How to create a NEW Billing Account
• Does it cost to read the forums?

Common Support Items

• ★ Director Basics
• ★ Help, my bLoyal Service is down! What do I do!?
• Is Internet Explorer suddenly giving you a security warning?
• Running Director from Internet Explorer 11
• Proxy Troubleshooting for Connectors
• Troubleshooting Connectivity

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Release Information

• ★ 2019 January Hotfix Release
• ★ Director Schema Changes for the 2018-Q4 Release
• Director Schema Changes for the 2019-Q1 Release
• 2019-Q1 Release - Service Bulletin
• 2018-Q4 Release - Service Bulletin

Support Ticket FAQ

• ★ HELP! It's My First Time at the Support Center
• ★ Managing Support Incidents via Email
• ★ How do I login to the support portal?
• ★ Checking the status of your requests
• ★ It's after hours and I need help...
• Why a Separate Ticket per Item?

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