Announcements & FAQs

Announcements

• Coronavirus Response
• Windows XP and Windows POS-Ready Are Not Supported by bLoyal [Updated]
• Important Announcement: bLoyal RMS Integration and PCI Compliance

Billing Questions

• How to Update Your Billing Information
• Does it cost to read the forums?
• How to create a NEW Billing Account

Common Support Items

• Director Basics
• Help, my bLoyal Service is down! What do I do!?
• Clear Director Cookies
• Code is Missing
• Connector Error “WSE910”
• Director Control Library Installation

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Current Agreements

• bLoyal Privacy and Security Policy
• bLoyal Subscription Agreement
• bLoyal Service Level Agreement

Release Information

• 2020-Q4 Release - Service Bulletin
• Dinerware Connector Release Notes
• RMH Connector Release Notes
• 2020-Q1 Release - Service Bulletin
• 2019-Q2 Release - Service Bulletin [Updated]
• 2019-Q1 Release - Service Bulletin

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Support Ticket FAQs

• bLoyal Support SLA
• Checking the status of your requests
• HELP! It's My First Time at MySupport
• How do I log in to the support portal?
• It's after hours and I need help...
• Managing Support Incidents via Email

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