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  1. MySupport | bLoyal
  2. Announcements & FAQs

Announcements & FAQs

FAQs, announcements, and hotfix & release notes are posted here.

Announcements

  • Coronavirus Response
  • Windows XP and Windows POS-Ready Are Not Supported by bLoyal [Updated]
  • Important Announcement: bLoyal RMS Integration and PCI Compliance

Billing Questions

  • How to Update Your Billing and Credit Card Information
  • Does it cost to read the forums?

Common Support Items

  • Director Basics
  • Help, my bLoyal Service is down! What do I do!?
  • Clear Director Cookies
  • Code is Missing
  • Connector Error “WSE910”
  • Director Control Library Installation
See all 12 articles

Current Agreements

  • bLoyal Privacy and Security Policy
  • bLoyal Subscription Agreement
  • bLoyal Service Level Agreement

Release Information

  • Dinerware Connector Release Notes
  • RMH Connector Release Notes
  • 2021-R3 Release - Service Bulletin
  • 2020-Q4 Release - Service Bulletin
  • 2020-Q1 Release - Service Bulletin
  • 2019-Q2 Release - Service Bulletin [Updated]
See all 11 articles

Support FAQs

  • bLoyal Support SLA
  • Checking the status of your requests
  • HELP! It's My First Time at MySupport
  • How Do I Log Into the Support Portal?
  • It's after hours and I need help...
  • Managing Support Incidents via Email
See all 16 articles
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